Free Water Filter Support
Already a customer of ours?
For answers to some of the most common tech support questions, see our tech support guide here
TECH SUPPORT HOTLINE (Existing customers ONLY):
E-mail: techsupport@waterfiltersofamerica.com
Or Call: 412-828-6003
(All customers receive free support as long as they are reasonable and cooperative)
Please DO NOT call our main 800 number for existing customer support. That is a completely different location and we can't look up your account information at that number due to privacy concerns.
TECH SUPPORT DEPARTMENT HOURS:
- Eastern Time:
- 11am to 5pm Monday thru Friday
- 10am to 4pm Saturday
- Eastern Time:
- Central Time:
- 10am to 4pm Monday thru Friday
- 9am to 3pm Saturday
- Central Time:
- Mountain Time:
- 9am to 3pm Monday thru Friday
- 8am to 2pm Saturday
- Mountain Time:
- Pacific Time:
- 8am to 2pm Monday thru Friday
- 7am to 1pm Saturday
- 8am to 2pm Monday thru Friday
For installation instructions for the Terminox filter go to our Terminox installation website
For installation instructions for all other equipment go to our water filter installation website
*PLEASE NOTE: that we offer support on Sundays on a case by case basis. If you know you will be installing on a Sunday and think you will need assistance, just let us know in advance. It would be best to call the tech support hotline on a weekday and ask for the support manager. He can make arrangements to be available on Sundays. If you need assistance and have not notified us in advance, please let the answering service know, and they will contact the tech on duty if possible.
If you have an emergency, please let the after hours service know. We do not consider it an emergency if there are damaged parts, or if you feel something is missing (which is very rare). We can't ship on weekends. In those cases please call the tech support manager Monday through Friday and he will get it corrected. The tech support hotline number is 412-828-6003. We care about you and want you to be happy with your new water filtration, purification or softening equipment. Just let us know how we can better serve you.
Free Water Filter Support
Free water filter support for people who have existing water filters. And free support for people with water softeners.
Also free advice for selecting the correct water filter. And free advice for selecting the best water softener.
If you are not a current customer of ours, but you need help or advice. The advice is free.
Call 800-684-0979 for assistance.
Or E-mail: support@waterfiltersofamerica.com
THANK YOU!