Free Water Filter Support

Free water filter support for people who have existing water filters. And free support for people with water softeners.

Also free advice for selecting the correct water filter. And free advice for selecting the best water softener.

If you are not a current customer of ours, but you need help or advice. The advice is free.

Call 800-684-0979 for assistance.

Or E-mail:

For answers to some of the most common tech support questions,  see our tech support guide here


Already a customer of ours?




(All customers receive free support as long as they are reasonable and cooperative)

Please DO NOT call our main 800 number for existing customer support. That is a completely different location and we can't look up your account information at that number due to privacy concerns.

    • Eastern Time:
      • 11am to 5pm Monday thru Friday
      • 10am to 4pm Saturday
    • Central Time:
      • 10am to 4pm Monday thru Friday
      • 9am to 3pm Saturday
    • Mountain Time:
      • 9am to 3pm Monday thru Friday
      • 8am to 2pm Saturday
  •          Pacific Time:
    •         8am to 2pm Monday thru Friday
      • 7am to 1pm Saturday

For installation instructions for the Terminox filter go to our Terminox installation website

For installation instructions for all other equipment go to our water filter installation website



We also offer free testing for well water. And we offer free testing for public water supplies as well.

free water filter advice and free water testing

*PLEASE NOTE: that we offer support on Sundays on a case by case basis. If you know you will be installing on a Sunday and think you will need assistance, just let us know in advance. It would be best to call the tech support hotline on a weekday and ask for the support manager (Steve). He can make arrangements to be available on Sundays. If you need assistance and have not notified us in advance, please let the answering service know, and they will contact the tech on duty if possible. Those techs finish at 2pm Eastern Time on weekends.

They sometimes leave earlier if there are no calls or customers in need of assistance. So please try to call early if possible. If you have an emergency, please let the after hours service know. We do not consider it an emergency if there are damaged parts, or if you feel something is missing  (which is very rare). We can't ship on weekends. In those cases please call the tech support manager Monday through Friday and he will get it corrected. The tech support hotline number is 412-828-6003. Please remember that we do not handle support issues by email. We care about you and want you to be happy with your new water filtration, purification or softening equipment. Just let us know how we can better serve you.